Customer Reviews

Scheduled transmission diagnosis or service /oil change/ tire rotation and balance a week in advance. Was told upon arrival that I woukd not have my transmission looked at that day because there was only 1 tech and the next avaliable appointment was in 3 months. She stated I should try Classic in Beaumont. That's understandable, but I would rather have been told before the appointment time so that I could have cancelled the appointment and tried to get in at the alternate dealership. Also the waiting area had a very strong smell of body odor. There was no coffee, water, or anything for customers. There is a vending machine but it only takes cash. I tried to walk around to get fresh air but got immediately bombarded with a gentleman (although a polite one) trying to get me to trade in my truck for a new one even though I clearly stated I was just there for service. oil change and tires took just short of 3 hours to complete but I was one of 2 people in the waiting room. I stated that my transmission was having issues and she just said better get it serviced before the power train warranty expires...yes...thats what I was trying to do. Please review the upcoming appointments and contact accordingly if the maintenance or service cannot be completed. I took a day off to bring my truck in.

My truck was there for 4 months. My company went under because of this. No compensation for loss of revenue. No response or updates while my truck was there. I always had to call.

Paulette Harvill at JK Chevrolet provides me excellent customer service. She sends me a reminder when my oil change is needed. Then when I ask her for days that work best for me to drop it off, she fits me into the schedule and then drops me off at my office.

I went to JK Chevrolet in a panic because it was the second time that my car wouldn't start. I had my brother and Auto Zone Technician to look at it thinking it was the battery but they found No Problem. After I go to JK Chevrolet the founded the problem within 15 minutes also they look at my car when I go there. Service was excellent and the technician was very helpful understanding my panic.

Dillon was great to work with, and we found everyone at the dealership to be very pleasant and helpful.

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easy to deal with and talk to and my salesman Aldo Chavera Jr. was very knowledgeable & professional to deal with also I will recommend this dealership to all of my coworkers just from the experience I had with them. Great job

I was very pleased thanks

repairs were made on the designated date

Great experience. I was in and out quickly and got a good deal.

No communication from anyone til I got a call to pick it up. Customer service in service is terrible with several ppl with attitudes..

Good service from start to finish. Daisy took good care of me, explaining what was being done. The wait was not bad and clean waiting area.

Great service and friendly staff!! Thanks for taking care of my truck. By the way I love my truck!!!!

There is not adequate communication between techs, service advisors, and customers. I have much more to share but it will not fit in this box. The service process left me in quite a bind the other day with no clear communication of what to expect. I can share a timeline via email if anyone even cares

It was very simple. Nobody pushed us to see or buy anything out of our budget.

Your service assistants were great and your service manager is a really nice guy.

There was oil on the hood

Vehicle repaired to my sati

It had been the best and easiest

The technician was very helpful.