When I brought my truck in for the oil change, I was told that they were going to top off the exhaust DEF. It was on the paperwork. But once I was on the highway on my way back home, I checked it, and it was at the same level as when I brought it in. I tried to call to let you know. But it is hard to get someone on the phone when you call there.
Hi Gerald, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (409) 527-4142 when you have a chance. Thank you, and we look forward to hearing from you.
For the first time, I was not satisfied with the service I received because it to a solid week to get a diagnosis of the problem with my car. I feel the was improper and should not have taken a week for someone to even check my car and notify me of the problem. The problem turned out to be a simple fix for $260 some dollars. Good work but bad communication service.
Hi George, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (409) 527-4142 when you can so we can address this situation directly. Thank you and have a great day.
Hi Chester, we're happy you found our staff to be so supportive during your experience here at Jk Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I contacted Brenda Bushong on Wednesday to see if she could get my son's truck in for an oil change and tire rotation before he goes back to college. She asked me to drop it off Friday morning and I my son had his truck by lunch time. EXCELLENT service at JK Chevrolet!