327 Reviews Found
Confirmed Service Customer
The only feedback I have to offer is that there is no one to do State inspections on Saturdays. I don't like taking my car anywhere else but can not make it to the dealership during 7-4 during the week.
Nadia D.
NEDERLAND
Business Response
Hello Nadia, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
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Business Response
Hello Chad, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
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Business Response
Jose, thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Communication is key. If I could say anything that would help,is work on communication. it's a problem with every business and an area we all can improve on.
Danny C.
PORT ARTHUR
Business Response
Hi Danny, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
A fantastic and expeditious experience. Wouldn’t go anywhere else!
Adam E.
SILSBEE
Business Response
Hi Adam, we appreciate your positive review about your recent experience with us! Thank you again for choosing Jk Chevrolet and we hope to see you again.
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Business Response
Hello Elizabeth, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jk Chevrolet
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Confirmed Service Customer
I feel that it took a little too long to diagnose the issue, approximately 3 days. I explain I would be without a vehicle and tried to get a loaner. I bought the vehicle not over 5 months and felt that I should have been provided some alternative transportation for the time of the diagnosis and repair.
Walter M.
PORT ARTHUR
Business Response
Hello Walter, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jk Chevrolet (409) 527-4142
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Confirmed Service Customer
I wait for a week for my car but it’s necessary until my car fixes very good and tried to find a problem
Leticia A.
GROVES
Business Response
Hello Leticia, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi Terrell, thank you for your kind review; we are happy to pass along your comments to the team here at Jk Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Professional, efficient and timely service. I love being able to schedule online and get early appointments to work around my work schedule. Everyone from checkin, waiting and exit are friendly and professional.
Tammie M.
HULL
Business Response
Hi Tammie, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jk Chevrolet
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Confirmed Service Customer
Was in and out withing the hour. Mechanic identified additional problems that was able to get handled
Rebecca B.
PORT ARTHUR
Business Response
Hello Rebecca, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello Herbert, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
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Business Response
Hello Clarence, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi Joseph, we really appreciate your positive review! We can't wait to see you again, have a great day.
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Confirmed Service Customer
An appointment was made the previous week. I ge there and person waiting on me tells me my appointment is for the next day. This was not true, I had something screwed for the 13th. They took the and called me about 1.5 hours later. I picked the vehicle up about 12:30 at 5:45 pm the same warning should up. Had to bring the car back. Explain and showed pictures again. Finally Daisy asked me what was going and looked ay the pictures. Finally my vehicle was repaired. This should have happened on Sept 12th. I had miss hours from work.
James B.
PORT ARTHUR
Business Response
Hi James, it's upsetting to hear that your experience was anything but stellar. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Jk Chevrolet
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Confirmed Service Customer
The staff was very friendly, explain the issue completely, and took care of it and a very timely manner.
Jodee B.
VIDOR
Business Response
Hello Jodee, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi Mark, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Came in for first oil change and I would assume the fluids would be topped off . But I guess it was a big issue not to top off the washer fluid. I did ask about this when I made the appointment and was told yes that is part of it.
Daniel D.
SARALAND
Business Response
Hi Daniel, we regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (409) 527-4142 so we can work towards a solution. Thank you and have a great day.
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Confirmed Service Customer
Daisy (Service Advisor) and Paulette (Cashier) were both very professional and delightfully pleasant! Service was quick.
Colleen L.
BEAUMONT
Business Response
Hi Colleen, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi Gerald, reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us know!