Customer Reviews

Made appointment, was there 30 minutes earlier than appointment, took my vehicle to the back in 15 minutes from arriving. After that EVERYTHING went down hill from there. It took 2 1/2 hours for a oil change and tire rotation. Girl at the check in desk was rude to me when I tried to pay, she had her red phone in her hand up to her mouth talking, so I waited and went to desk around the wall and was told to go back over there who was on her phone. She eventually got off the phone and looked at me and said, I wasn't on my phone, I was on my tablet. Well you were holding the red phone in your hand up to your mouth talking while looking at the computer screen, So it sure looked like you were on your phone! Told me she doesn't have my ticket to just go back in the waiting room and they'll come get you when it's ready! The ONLY person that was nice was Daisy, I think her name was.

Better communication from service advisor would be nice. Had to call the next day to get a follow up on my truck, I was told I would get a call back later in the day, received no call and no answer when calling multiple times and texting through the customer link I was sent. Communication goes a long way for a customer especially when your dealership has possession of their vehicle.

When I arrived I was greeted by a friendly staff who explained what service was being provided. I was called that my truck was ready in a short period of time considering what was being done. I���m very happy with the service department.

The tv didn���t work in the waiting room m, I had to ask if they found anything and recommended future services

Extremely helpful and patient with me. I had a very good experience with the purchase of my dream car a Chevy Corvette.

This visit was just for installing a back taillight part and a State inspection. The shop wasn���t busy so it was a quick visit.

The wrong part for my vehicle was order I was told that I would be able to get a loaner never heard from any one and my car was kept for an extra week

Got us on the road.

Second truck I have bought from Shane and Thomas. Him and his entire team were great help and gave the best price around. Highly recommend

My corvette and my chevy truck were never service on this date. you have the wrong person.

Friendly environment and welcoming staff. Dillon was an awesome member to do business with. Very relaxed and informative.

Easy and quick

Service advisor was friendly and helpful. My oil change was quickly done and had no issues afterwords

Easy to schedule an appointment. Service was great.

Yes my tire sincers only one was out now all are out why? I don't understand thoes things cost to replace not happy about that .

Service writer was kind of rude. Expressed unwillingness to work us into the schedule. Progress updates were only given upon me calling them.

One call to Jamie and a visit with him and Savannah made the sweet deal go so fast. They had a suburban picked out and ready for us to look at. We loved it bought it and drove home in it all in the same day. We love JK CHEVROLET!!

Great service and friendly staff

Scheduled transmission diagnosis or service /oil change/ tire rotation and balance a week in advance. Was told upon arrival that I woukd not have my transmission looked at that day because there was only 1 tech and the next avaliable appointment was in 3 months. She stated I should try Classic in Beaumont. That's understandable, but I would rather have been told before the appointment time so that I could have cancelled the appointment and tried to get in at the alternate dealership. Also the waiting area had a very strong smell of body odor. There was no coffee, water, or anything for customers. There is a vending machine but it only takes cash. I tried to walk around to get fresh air but got immediately bombarded with a gentleman (although a polite one) trying to get me to trade in my truck for a new one even though I clearly stated I was just there for service. oil change and tires took just short of 3 hours to complete but I was one of 2 people in the waiting room. I stated that my transmission was having issues and she just said better get it serviced before the power train warranty expires...yes...thats what I was trying to do. Please review the upcoming appointments and contact accordingly if the maintenance or service cannot be completed. I took a day off to bring my truck in.

My truck was there for 4 months. My company went under because of this. No compensation for loss of revenue. No response or updates while my truck was there. I always had to call.