The only feedback I have to offer is that there is no one to do State inspections on Saturdays. I don't like taking my car anywhere else but can not make it to the dealership during 7-4 during the week.
I feel that it took a little too long to diagnose the issue, approximately 3 days. I explain I would be without a vehicle and tried to get a loaner. I bought the vehicle not over 5 months and felt that I should have been provided some alternative transportation for the time of the diagnosis and repair.
Hello Walter, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jk Chevrolet (409) 527-4142
Professional, efficient and timely service. I love being able to schedule online and get early appointments to work around my work schedule. Everyone from checkin, waiting and exit are friendly and professional.
An appointment was made the previous week. I ge there and person waiting on me tells me my appointment is for the next day. This was not true, I had something screwed for the 13th. They took the and called me about 1.5 hours later. I picked the vehicle up about 12:30 at 5:45 pm the same warning should up. Had to bring the car back. Explain and showed pictures again. Finally Daisy asked me what was going and looked ay the pictures. Finally my vehicle was repaired. This should have happened on Sept 12th. I had miss hours from work.
Hi James, it's upsetting to hear that your experience was anything but stellar. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Jk Chevrolet
Came in for first oil change and I would assume the fluids would be topped off . But I guess it was a big issue not to top off the washer fluid. I did ask about this when I made the appointment and was told yes that is part of it.
Hi Daniel, we regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (409) 527-4142 so we can work towards a solution. Thank you and have a great day.