Had trouble getting in contact over the phone with the phone operator a few times it would go to their voicemail after ringing for a whole and also the service department. But my issue was fixed on the first attempt.
The first time I called for a appointment,all the service tec's were busy. I left a message to return my call. One hour later,I made another call,still no one coukd help me. I then drove out to JK to talk to someone about service of my car.There I got a app. for the next day.
I made an appointment to get the oil changed in my car. I left my car at the dealership at 7:45. At 10:00 I received a call that my car was ready to be picked up. It was so fast and easy. The employees in the maintenance department were very friendly and so helpful.
The person who checked us in told my husband that they could fix the radio but then we’d have to come back get the car driving across the street to the collision place to fix the molding on the side of the door. We do not live that close to the dealership and this man made my husband very upset and so we drove across the street told the guy at the molding collision place what we needed and we took the Tahoe back across the street to the service department to fix the radio because we were not getting XM at certain spots, it was blinking in and out. We were called after about four days, said everything was fixed. We get the car back we drive to downtown Beaumont and the radio is not fixed it’s still blinking out repeatedly. We are not happy with JK service however the collision side with excellent