They forgot to bleed the air out of the radator and it overheated, had to call tow truck to bring it back to you to fix something that wasnt wrong with it when it went it, now not sure if it messed it up or not
Hi, we regret to hear that you had this experience with us. Your feedback helps us improve, so thank you for taking the time to let us know how we did. We do again apologize for your inconvenience. Please give me a call at (409) 726-8967 if there is any thing I can do for you . I look forward to hearing from you.
We were unaware that you still had a concern until we received your email. We did road test the vehicle several times. After we repaired it we were unable to duplicate any noise. Please contact us so we can schedule you to bring it back in to address your concern.
My service advisor was very aware of the issue w/my vehicle. She answered all of my concerns with no hesitation. She assured me that they would do all that was needed to resolve the problem and make sure I was completely satisfied.
I set my appointment up a month ahead of time because I was going on vacation. I have a stereo issue that has been happening with most trucks since 2019. Y'all had my truck 3 full days. Changed my display called and said it was ready. I get there Monday afternoon and it was not ready. NOT HAPPY AT ALL!!!
Hi Wade, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (409) 527-4142 when you can so we can address this situation directly. Thank you and have a great day.
I am very pleased with the service provided. My vehicle is running Great! The cost of my service was more than I expected but I trust the service department mechanics to honest about what I really need done to my car. I want to keep my car maintenance on schedule and use prefer to use knowledgeable mechanics that guarantee the repairs they perform.