My service advisor my was great but my Trax was returned to me unwashed, there were random screws and items from my glove compartment laying on the passenger floorboard. My service was an oil change, tire rotation and mpvi, so I can not gauge how good or how bad that was done. I had item neatly placed in my glove compartment; after service they were smashed. The experience wasn't terrible but it was a little sloppy. I may just be spoiled from my last dealership. The waiting area was nice.
It went well. The cashier or the lady who accepts the money; can be more friendly & smile more. Would be nice if I get a courtesy car wash every now & then when I bring my car in for service. I don't know if I have to ask for it or not. But other than that; it was good! I'm satisfied.
I had difficulty in scheduling an appointment. I had to personally come to the dealership to get an appointment. I tried the on line app, it always said call dealer, when I called, I was told the reps were busy and they would call me back, they never called back.
I am the proud owner of a 2017 Chevrolet Impala. I recently went JK Chevorlet to get my oil changed. The waiting room was very nice. Brenda Bushong was very professional. She informed me of the services I would get with the oil change and that I would be worked into the Saturday schedule. I was in the service department for 1.5 hours. This was fast for me. Also, this was a complimentary oil change. Thanks JK Chevrolet!!!