I initially came there for an oil change and for the most part that went well. But as I was waiting for my oil change to get done, they came out and brought me 2 filters that were dirty and they said needed to be replaced and I let them know at the time I don’t have the money to replace them so they put them back in. So after I paid and got in and turned on my truck there is now a loud noise coming from the A/C that it was not making before I brought it in. I let them come and listen to the noise for themselves and said it’s from the 2 filters that they took out. Now I feel like since the filters were dirty they should’ve cleaned them or shaked the leaves and dirt off before putting them back in. They said the sound should go away in a few minutes but here it is days later and the sound is still present and I feel like something should be done since it is a problem that was caused by you guys and not me.
Hi Devonte, it's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (409) 527-4142 so we can work towards a resolution.
I have already spoken with the manager about this issue. I made an appointment to drop my car off on Monday. I was advised 2-3 days. 2 issues and an oil change. They didn’t touch it Monday. Very difficult to get communication as I was paying for a rental car. By Thursday afternoon, only one issue was addressed. It was still sitting waiting for them to address the second issue. Still no oil change after 4 days. I couldn’t continue paying for a renal car for it to sit there. I just picked it up. I’ll find somewhere else to address the other issue. The manager was apologetic, but that doesn’t do anything about the unaddressed issues and the cost of a rental car for no reason.
Hi Maranda, we are disappointed to hear that you did not have a more positive experience with us at Jk Chevrolet. If you are willing to give us another chance, please contact us at (409) 527-4142 so we can understand your situation better in order to try and turn your experience around.