Confirmed Service Customer
I initially came there for an oil change and for the most part that went well. But as I was waiting for my oil change to get done, they came out and brought me 2 filters that were dirty and they said needed to be replaced and I let them know at the time I donāt have the money to replace them so they put them back in. So after I paid and got in and turned on my truck there is now a loud noise coming from the A/C that it was not making before I brought it in. I let them come and listen to the noise for themselves and said itās from the 2 filters that they took out. Now I feel like since the filters were dirty they shouldāve cleaned them or shaked the leaves and dirt off before putting them back in. They said the sound should go away in a few minutes but here it is days later and the sound is still present and I feel like something should be done since it is a problem that was caused by you guys and not me.
Devonte C.
NEDERLAND,
TX
Business Response
Hi Devonte, it's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (409) 527-4142 so we can work towards a resolution.
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