Confirmed Service Customer
My truck is being serviced for the second time in the past 3 1/2 months. The first time the vehicle was there it took 3 months for them to figure out the issue, and a week and a half later of using my truck Iāve had to take my truck back for service and it looks like itāll take a while again for them to figure it out and they didnāt provide me with a loaner vehicle knowing that my truck has been there for months previously. Itās as if they have no idea how to fix my vehicle and now Iām stuck without a vehicle and I need it to work and keep paying the bill for a vehicle that Iām not even using.
Erick M.
NEDERLAND,
TX
Business Response
Hi Erick, we're disappointed to hear of the negative experience you had at our location. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (409) 527-4142 so we can work towards a solution. Thank you and have a great day.
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