Confirmed Service Customer
Easy to make an appointment, two day wait. While checking in, I asked them to check a noise that i had been noticing for the last couple of weeks. Service consultant tried to schedule a return trip which I thought was unnecessary and after pressing that they "just give it a listen" while they were performing the other service, she said that she would try. The outcome was closer to expectations. They actually sent a mechanic to the drop off spot and "gave it a listen", and after a quick visual inspection determined that the water pump was going out, should have already gone out. The Service Consultant thought it ok for me to get my regular scheduled service performed and send me on my way to come back later.... and I would have probably been stranded on the side of the road with an overheating engine if I had accepted that. Otherwise, they performed all of the tasks i asked for, shuttled me to and from work, and it was a good experience.
Robert B.
BEAUMONT,
TX
Business Response
Hello Robert, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (409) 527-4142.
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