My wife has a 2015 Suburban and its the only means of travel for her and my 2 year old son. I communicated the problems I was having with her vehicle which were very serious. so serious in fact that the vehicle was unsafe for them to be in. as I was leaving Mr. Shane Nolen pulled me over and said" do you hear that sound?" " sounds like your vacuum system, I'm going to have that looked into as well." That's going the extra mile in my opinion. He wasn't just worried about the things I told him about he took the extra step to take care of my wife's car. He also called me during the day to give me updates on the progress of the vehicle and let me know the what had transpired. The sound from the vacuum system was spot on, it needed replacing as well. All of the repairs were taken care of in a matter of just a few hours. Thank you to Shane and the entire team at JK for making my wife's car safe for her and my son.