1st walked in 6 workers ignored me for at least 4 min, no one said boo. Then was not told beforehand that a diagnostic meant to leave my car overnight, never had to before for a diagnostic. Had extended warranty problems so when I tried to call back to say I would payout of pocket. 20+times, no one would answer phone on Thurs, Fri,or Sat. Left messages w/ call back for Service,& for Receptionist- no one called back. After 7 days car is fixed.
We are very sorry for this, Pauline, and we thank you for calling attention to it. We will be sure to address this with our team. Although we're happy your vehicle was fixed, we know we fell short here. We hope to regain your trust.
Didn’t have service done but I did visit the dealership for the purchase of a new vehicle. Made an appointment and was not seen at all. Waited for 2 hours to be told to go to the used dealership across the highway was quoted an extremely high price for a vehicle with very high mileage
Please accept our sincere apologies, India. These surveys provide us with valuable insight to find out what's working and what could be improved upon. If you would like to speak about your experience in further detail, please feel free to reach out at your earliest convenience.
Please accept our sincere apologies, Kimmy. These surveys provide us with valuable insight to find out what's working and what could be improved upon. If you would like to speak about your experience in further detail, please feel free to reach out at your earliest convenience.
Dropped off my truck for oil change tire rotation and x point check up. When I picked up my truck the tire presure was reading less than 30 PSI. I drove my truck around the feeder road thinking it needed to recalibrate. Tires never reached 35. I had to take it back or else the weeky reports I get from my truck will show low PSI. Makes me wonder what else they didnt do or service they didn't perform.
When they returned my truck the second time I had to wait over 45 minutes because of the 2 vehicles in the departure lane had to be moved out of the way. I went in twice to tell them I was waiting to leave.
Please accept our sincere apologies, Marco. These surveys provide us with valuable insight to find out what's working and what could be improved upon. If you would like to speak about your experience in further detail, please feel free to reach out at your earliest convenience.
I am happy that the dealership is so close and always works with me when I visit for car maintenance. Thankfully, majority of my visits have been regular maintenance. However, I ordered a part for my rear door (2nd one, opposite side) and have not been called that the part is in. I am also a little upset that I’m having to pay for the part wearing out and needing replacement. I don’t use the rear door that much. I need it, but $300.00 plus for parts and labor. ??
On behalf of our team, we do apologize for your less than satisfactory experience, Daniel. We'd also like to thank you for leaving us your feedback, as it helps us in our quest for 100% customer satisfaction. Please feel free to contact us if you would like to discuss this further. We hope to see you again soon, so that we may regain your trust.
To whom it may concern:
My name is Paula Harris and I have been a customer of JK Chevrolet in Nederland, Texas for approximately a year for my scheduled oil changes and tire rotation.
I recently made an appointment for Tuesday, August 15, 2017 to have my car checked because I started hearing a noise when I started my car (sounds like it is coming from the Engine) and a thumping sound (coming from rear of car). I dropped my car off Tuesday, August 15, 2017 at 7:00 a.m. at JK Chevrolet and asked Advisor Jerron Pastorella to call me prior to making any repairs that were not covered by my warranty and he said he would. I called at 2:00 p.m. to check on the status of my car and the lady that answered the phone told me that my car had not been looked at yet. I told her I would call back in a couple of hours. I called back at 4:15 p.m. to find out status of my car and was told that my car still had not been looked at. I told the lady that answered the phone that I would be there by 5:30 p.m. to pick up my car and drop it off the next morning (August 16, 2017) because that is my only means of transportation and I had an appointment that I could not cancel nor did I have another way to get to this appointment. She told me that if I picked my car up and dropped it back off the next morning that I would lose my spot in the Queue Line and would have to make another appointment with Service to have my car checked which I found not only to be very unprofessional but also a poor example of good customer service seeing as I had already made an appointment that JK Chevrolet did not hold up to, which at that time I told her that I wanted to speak with Advisor Jerron Pastorella, whom which she told me was with a customer and would have to call me back.
About 10 minutes later Jerron Pastorella called me and I explained to him what the lady had told me about the Queue Line and I expressed my dissatisfaction in being informed of this. It was then that he informed me that I did not need to make a new appointment and that I could pick my car up on this day and then return it the next morning, again, without an appointment. I pick my car up on that day, Tuesday, August 15, 2017 at 5:40 p.m. and they had no explanation for me as to why my car did not get checked by a Technician and they were completely unapologetic about it.
As instructed by Jason Pastorella, I dropped my car off the next morning, August 16, 2017 at 7:00 a.m. and actually met with Advisor Jerron Pastorella and he assured me my car would be checked by a Technician and he would call me if any repairs were needed that were not covered by my warranty. I did not hear from Advisor Jerron Pastorella nor any other representative of JK Chevrolet and by this time, it is now 3:00 p.m. on August 16, 2017, so I call to check the status of my car and I am told by the lady that answered the phone, yet again, that my car has not been looked at.
At this point I am beyond frustrated and in complete awe of the lack of customer care/relations with JK Chevrolet and the staff I have had to associate with. Once again I ask to speak to Advisor Jerron Pastorella, but in true JK Chevrolet fashion, I am once again told he is with a customer so I ask to leave a message on his voice mail. He called me back about 20 minutes later, but I am now on the phone, so he leaves a message on my voice mail stating that my car has not yet been looked at, which at this point, I already knew and did not need to be informed as if this was a courtesy call? I try to call him back, but get his voice mail again………by this time it is 5:00 p.m. and I am leaving work to go to JK Chevrolet. I arrive at JK Chevrolet at 5:40 p.m. and ask for Advisor Jerron Pastorella. He proceeds to tell me that he is very sorry that my car has not been checked (for the 2nd day) and that I am not the only customer that is unhappy at this time. I told him that my concern is that by driving my car I might be causing unnecessary da
Please accept our sincere apologies for this inconvenience and frustration, Paula. Customer satisfaction is very important to us, and we are open to hearing more about your visit to our dealership. Customer feedback is what helps our business grow and improve, so please feel free to call us if you would like to talk about this in greater detail.
I went in for a basic oil change. They give you a free tire rotation. Well while they were doing that they must have broken my pressure gauge. Because as I was driving away from the service department my light came on telling me that it wouldn't read. I KNOW how JK Chevrolet works and they would have made me pay for it, or said that they didn't do it. So I didn't even bother to argue with them.
Thank you for taking the time to let us know of this, Cydney. We are very sorry for any inconvenience, and are interested in learning more about your recent visit as we want to assure each and every customer leaves our dealership nothing less than 100% satisfied. Please consider giving us a call at your earliest convenience.
We can understand your frustration over this, Dustin, and we'd love to be able to speak with you, as we strive for 100% customer satisfaction at all times. We hope you'll take the time to please reach out to us. Thank you for giving us this feedback, as we can always improve. And again, so sorry you had this experience with us. We hope to hear from you.