Very difficult to make contact with service personnel. Calls went unreturned in some cases and in other cases a voice mail could not be accessed to leave a message. Also, repair was not diagnosed properly and car had to be returned later. Remains to be seen if repair will last.
After keeping car 2 weeks for 3 recall fixes went to pick up car and airbag light was on . They kept car to repair this another week. Did not call us .We had to keep calling them. Picked car on friday and ABS Fault light and traction control light was on..None of lights were on when car was taken in. Because of this crappy service i will inform others in the community. They will never work another car of mine.
On behalf of our team, we do apologize for your less than satisfactory experience, Beth. We'd also like to thank you for leaving us your feedback, as it helps us in our quest for 100% customer satisfaction. Please feel free to contact us if you would like to discuss this further. We hope to see you again soon, so that we may regain your trust.
It is difficult to actually speak to some one in the service department in order to schedule service. Multiple calls, left on hold, calls dis-connected.
However, once scheduled the service was very good; lots of attention to detail.
I picked up car and by that evening my vehicle was losing water still. I called them next morning and they couldn't get my car back in for 2 weeks. I am absolutely tired of this dealership jacking us around on car problems that are under warranty.
David, thank you for your comments. We are sorry to hear that your vehicle is still having issues. We'd love to continue to help find a solution, so please feel free to reach out to us whenever convenient. There is always room for improvement, so we appreciate your feedback. We will use your comments to train our staff and continue our quest for great customer service.
When I picked my truck after spending over $1,000 on service, the check engine light was on. This required me to return the next day to get this resolved. It seems that somebody in the shop should have noticed the check engine light.
Technicians left tire lug nut tool in seat, fell out a few days later, rather than putting it back in the glove box. Cost for oil change was different when we picked up the truck from when we talked on the phone. After work was complete, the coupon was not accepted all though on the phone we were told that it could be used with the adjustment cost for the extra quart of oil. I will probably go elsewhere next time.
We can understand your frustration over this, Edgar, and we'd love to be able to speak with you, as we strive for 100% customer satisfaction at all times. We hope you'll take the time to please reach out to us. Thank you for giving us this feedback, as we can always improve. And again, so sorry you had this experience with us. We hope to hear from you.
I have brought my wife's car and my truck to this dealership many times . It seems like they give you the run around on everything. My wife's car had a miss in the engine and it was overheating ,we were told it was a thermostat .it was replaced .we were called to pick the car up to find it still overheating .the water pump went out so we brought it back,only for them to tell us we needed a new motor that would cost $5,000 . After arguing with the service department they mysteriously found that it was covered under warranty.i just picked my truck up for the 3rd time in the past couple of months for a/c problems.??...hopefully it's fixed and won't go out again
Charles, thank you for your comments. We are sorry to hear that your vehicle is still having issues. We'd love to continue to help find a solution, so please feel free to reach out to us if your problems continue. There is always room for improvement, so we appreciate your feedback. We will use your comments to train our staff and continue our quest for great customer service.